{"id":2130,"date":"2021-01-20T09:29:28","date_gmt":"2021-01-20T02:29:28","guid":{"rendered":"https:\/\/mangobayphuquoc.com\/?page_id=2130"},"modified":"2024-04-01T07:57:34","modified_gmt":"2024-04-01T00:57:34","slug":"general-terms","status":"publish","type":"page","link":"https:\/\/mangobayphuquoc.com\/en\/general-terms\/","title":{"rendered":"General Terms"},"content":{"rendered":"
<\/div><\/div><\/div>

General Terms<\/span><\/h1>
<\/div>
SCROLL TO DISCOVER<\/span><\/span><\/span><\/a><\/div><\/div><\/div><\/div>
<\/div><\/div><\/div><\/div>
<\/div>
<\/div>
\"\"<\/div><\/div><\/div>
\n\t
\n\t\t
\n\t\t\t

GUIDE TO BOOKING<\/h2>\n

After consulting the room information provided by the website to make a reservation, customers can do the following:
\nOption 1: Call directly to the hotel phone number (+84 9696 818 20) to get a faster consultation and to know the exact room information available.
\nOption 2: Go directly to the hotel address on the website to make a reservation.
\nOption 3: Email your reservation to the reservations@mangobayphuquoc.com<\/p>\n

ROOM RECEIVE TIME:<\/h2>\n

Early check-in is subject to availability of the Hotel and an additional amount may be charged for this request.
\nCheck in from 14:00
\nCheck out before 12:00 noon.
\nEarly check-in and late check-out fees, please contact the Hotel: reservations@mangobayphuquoc.com
\n* Note: Other services outside the program, charged normally according to the hotel’s price \/ regulation.<\/strong><\/em>
\nSubject to availability and confirmation of agreement by Mango Bay. Fees will be payable at the time Mango Bay is confirmed.<\/p>\n

COMPLAINT RESOLUTION PROCESS<\/h2>\n

When a dispute arises (after the Customer has made a reservation), the Customer can complain to us directly at the hotel Hotline or the following email address:
\nHotline: (+84) 969681820 – (+84) 297 3 981 693
\nEmail: reservations@mangobayphuquoc.com
\nCustomers’ complaints will be received and transferred to the department in charge within 24 hours and resolved in the shortest time.<\/p>\n

POLICY TO CHANGE ROOM, CHANGE ROOM RECEIVED DATE<\/h2>\n

In case you want to change the check-in \/ check-out date, or change the room or room type, please contact our reservation department for assistance.<\/p>\n

CANCELLATION POLICY<\/h2>\n

Depending on the time, the room type that cancellation policy will be different. The following is the basic cancellation policy that applies when the cancellation policy is not mentioned in the booking or on the online booking page:
\n\u2022 In case customers cancel the room 7 days before the scheduled check-in date, the full amount paid will be refunded.
\n\u2022 In case customers cancel the booking within 7 days from the booked check-in date, we will charge 1 room night of the reservation.
\n\u2022 In case customers cancel the booking within 48 hours from the booked check-in date, we will charge a deposit fee of the reservation.
\n\u2022 In case the customer has booked and paid but did not check in, we will charge the full room charge.<\/p>\n

REFUND POLICY<\/h2>\n

In case the customer has paid the deposit in full, pay the full amount for the reservation. But due to objective conditions, we should cancel our trip, We will consider refunding the amount to the customer. The refund will be based on the policy of each booking. This refund will be officially notified by our staff to the Customer via email.
\n\u2022 Refund time is within 7-21 working days depending on the bank.<\/span><\/p>\n

\u2022 Reimbursement form: reimbursement of the given bank account or card collected.
\n\u2022 Reimbursement cost: free.
\n* Note:<\/strong><\/em>
\nWe reserve the right to change the conditions, cancel the policy at any time without prior notice.
\nWe are not responsible for compensation, change of date, room type … indirectly, incidentally or as a result or in case of force majeure (natural disasters, war …).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"General Terms","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":14,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2130","page","type-page","status-publish","hentry","entry","no-media"],"yoast_head":"\nGeneral Terms - Mango Bay Resort Phu Quoc<\/title>\n<meta name=\"description\" content=\"Mango Bay Resort is an eco-friendly resort with beachfront bungalows, nestled amidst lush greenery, perfect for a nature retreat on Phu Quoc.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mangobayphuquoc.com\/en\/general-terms\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General Terms - Mango Bay Resort Phu Quoc\" \/>\n<meta property=\"og:description\" content=\"Mango Bay Resort is an eco-friendly resort with beachfront bungalows, nestled amidst lush greenery, perfect for a nature retreat on Phu Quoc.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mangobayphuquoc.com\/en\/general-terms\/\" \/>\n<meta property=\"og:site_name\" content=\"Mango Bay Resort Phu Quoc\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-01T00:57:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mangobayphuquoc.com\/wp-content\/uploads\/2024\/08\/DAVID-MEDIA-MangoBay-Demo-4-17-1024x682.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"682\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"General Terms - Mango Bay Resort Phu Quoc","description":"Mango Bay Resort is an eco-friendly resort with beachfront bungalows, nestled amidst lush greenery, perfect for a nature retreat on Phu Quoc.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mangobayphuquoc.com\/en\/general-terms\/","og_locale":"en_US","og_type":"article","og_title":"General Terms - Mango Bay Resort Phu Quoc","og_description":"Mango Bay Resort is an eco-friendly resort with beachfront bungalows, nestled amidst lush greenery, perfect for a nature retreat on Phu Quoc.","og_url":"https:\/\/mangobayphuquoc.com\/en\/general-terms\/","og_site_name":"Mango Bay Resort Phu Quoc","article_modified_time":"2024-04-01T00:57:34+00:00","og_image":[{"width":1024,"height":682,"url":"https:\/\/mangobayphuquoc.com\/wp-content\/uploads\/2024\/08\/DAVID-MEDIA-MangoBay-Demo-4-17-1024x682.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/mangobayphuquoc.com\/general-terms\/","url":"https:\/\/mangobayphuquoc.com\/general-terms\/","name":"General Terms - Mango Bay Resort Phu Quoc","isPartOf":{"@id":"https:\/\/mangobayphuquoc.com\/vi\/#website"},"datePublished":"2021-01-20T02:29:28+00:00","dateModified":"2024-04-01T00:57:34+00:00","description":"Mango Bay Resort is an eco-friendly resort with beachfront bungalows, nestled amidst lush greenery, perfect for a nature retreat on Phu Quoc.","breadcrumb":{"@id":"https:\/\/mangobayphuquoc.com\/general-terms\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/mangobayphuquoc.com\/general-terms\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/mangobayphuquoc.com\/general-terms\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/mangobayphuquoc.com\/"},{"@type":"ListItem","position":2,"name":"General Terms"}]},{"@type":"WebSite","@id":"https:\/\/mangobayphuquoc.com\/vi\/#website","url":"https:\/\/mangobayphuquoc.com\/vi\/","name":"Mango Bay Resort Phu Quoc","description":"#1 well-known Resort on Phu Quoc Island","publisher":{"@id":"https:\/\/mangobayphuquoc.com\/vi\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/mangobayphuquoc.com\/vi\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/mangobayphuquoc.com\/vi\/#organization","name":"Mango Bay Resort Phu Quoc","url":"https:\/\/mangobayphuquoc.com\/vi\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/mangobayphuquoc.com\/vi\/#\/schema\/logo\/image\/","url":"https:\/\/mangobayphuquoc.com\/wp-content\/uploads\/2020\/10\/logo-white.png","contentUrl":"https:\/\/mangobayphuquoc.com\/wp-content\/uploads\/2020\/10\/logo-white.png","width":160,"height":52,"caption":"Mango Bay Resort Phu Quoc"},"image":{"@id":"https:\/\/mangobayphuquoc.com\/vi\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/mangobayphuquoc.com\/en\/wp-json\/wp\/v2\/pages\/2130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mangobayphuquoc.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mangobayphuquoc.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mangobayphuquoc.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mangobayphuquoc.com\/en\/wp-json\/wp\/v2\/comments?post=2130"}],"version-history":[{"count":2,"href":"https:\/\/mangobayphuquoc.com\/en\/wp-json\/wp\/v2\/pages\/2130\/revisions"}],"predecessor-version":[{"id":2633,"href":"https:\/\/mangobayphuquoc.com\/en\/wp-json\/wp\/v2\/pages\/2130\/revisions\/2633"}],"wp:attachment":[{"href":"https:\/\/mangobayphuquoc.com\/en\/wp-json\/wp\/v2\/media?parent=2130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}