{"id":2130,"date":"2021-01-20T09:29:28","date_gmt":"2021-01-20T02:29:28","guid":{"rendered":"https:\/\/mangobayphuquoc.com\/?page_id=2130"},"modified":"2024-04-01T07:57:34","modified_gmt":"2024-04-01T00:57:34","slug":"general-terms","status":"publish","type":"page","link":"https:\/\/mangobayphuquoc.com\/fr\/general-terms\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales"},"content":{"rendered":"
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Conditions g\u00e9n\u00e9rales<\/span><\/h1>
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FAITES D\u00c9FILER POUR D\u00c9COUVRIR<\/span><\/span><\/span><\/a><\/div><\/div><\/div><\/div>
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GUIDE DE R\u00c9SERVATION<\/h2>\n

Apr\u00e8s avoir consult\u00e9 les informations sur la chambre fournies par le site Web pour effectuer une r\u00e9servation, les clients peuvent effectuer les op\u00e9rations suivantes :
\nOption 1 : Appelez directement le num\u00e9ro de t\u00e9l\u00e9phone de l'h\u00f4tel (+84 9696 818 20) pour obtenir une consultation plus rapide et conna\u00eetre les informations exactes sur les chambres disponibles.
\nOption 2 : Rendez-vous directement \u00e0 l'adresse de l'h\u00f4tel sur le site Web pour effectuer une r\u00e9servation.
\nOption 3 : Envoyez votre r\u00e9servation par e-mail \u00e0 l'adresse reservations@mangobayphuquoc.com<\/p>\n

HEURE DE R\u00c9CEPTION DE LA CHAMBRE :<\/h2>\n

L'enregistrement anticip\u00e9 est soumis \u00e0 disponibilit\u00e9 de l'h\u00f4tel et un montant suppl\u00e9mentaire peut \u00eatre factur\u00e9 pour cette demande.
\nArriv\u00e9e \u00e0 partir de 14h00
\nD\u00e9part avant 12h00.
\nFrais d'enregistrement anticip\u00e9 et de d\u00e9part tardif, veuillez contacter l'h\u00f4tel : reservations@mangobayphuquoc.com
\n* Remarque : Autres services hors programme, factur\u00e9s normalement selon le prix\/r\u00e8glement de l'h\u00f4tel.<\/strong><\/em>
\nSous r\u00e9serve de disponibilit\u00e9 et de confirmation de l'accord de Mango Bay. Les frais seront payables au moment de la confirmation de Mango Bay.<\/p>\n

PROCESSUS DE R\u00c9SOLUTION DES PLAINTES<\/h2>\n

En cas de litige (apr\u00e8s r\u00e9servation), le Client peut se plaindre directement aupr\u00e8s de nous \u00e0 la Hotline de l'h\u00f4tel ou \u00e0 l'adresse email suivante :
\nHotline : (+84) 969681820 \u2013 (+84) 297 3 981 693
\nCourriel : reservations@mangobayphuquoc.com
\nLes r\u00e9clamations des clients seront re\u00e7ues et transf\u00e9r\u00e9es au service responsable dans les 24 heures et r\u00e9solues dans les plus brefs d\u00e9lais.<\/p>\n

POLITIQUE DE CHANGEMENT DE CHAMBRE, DATE DE R\u00c9CEPTION DU CHANGEMENT DE CHAMBRE<\/h2>\n

Si vous souhaitez modifier la date d'arriv\u00e9e \/ de d\u00e9part, ou changer la chambre ou le type de chambre, veuillez contacter notre service de r\u00e9servation pour obtenir de l'aide.<\/p>\n

POLITIQUE D'ANNULATION<\/h2>\n

En fonction du type de chambre, la politique d'annulation sera diff\u00e9rente. Voici la politique d'annulation de base qui s'applique lorsque la politique d'annulation n'est pas mentionn\u00e9e dans la r\u00e9servation ou sur la page de r\u00e9servation en ligne :
\n\u2022 En cas d'annulation de la chambre par le client 7 jours avant la date d'arriv\u00e9e pr\u00e9vue, le montant total pay\u00e9 sera rembours\u00e9.
\n\u2022 Si les clients annulent la r\u00e9servation dans les 7 jours suivant la date d'enregistrement r\u00e9serv\u00e9e, nous facturerons 1 nuit de la r\u00e9servation.
\n\u2022 Si les clients annulent la r\u00e9servation dans les 48 heures suivant la date d'enregistrement r\u00e9serv\u00e9e, nous facturerons des frais d'acompte sur la r\u00e9servation.
\n\u2022 Dans le cas o\u00f9 le client a r\u00e9serv\u00e9 et pay\u00e9 mais ne s'est pas enregistr\u00e9, nous facturerons le prix total de la chambre.<\/p>\n

POLITIQUE DE REMBOURSEMENT<\/h2>\n

Si le client a pay\u00e9 l'acompte en totalit\u00e9, il devra payer le montant total de la r\u00e9servation. Mais en raison de conditions objectives, nous devrions annuler notre voyage. Nous envisagerons de rembourser le montant au client. Le remboursement sera bas\u00e9 sur la politique de chaque r\u00e9servation. Ce remboursement sera officiellement notifi\u00e9 par notre personnel au client par courrier \u00e9lectronique.
\n\u2022 Le d\u00e9lai de remboursement est de 7 \u00e0 21 jours ouvrables selon la banque.<\/span><\/p>\n

\u2022 Forme de remboursement : remboursement du compte bancaire ou de la carte encaiss\u00e9e.
\n\u2022 Co\u00fbt de remboursement : gratuit.
\n* Note:<\/strong><\/em>
\nNous nous r\u00e9servons le droit de modifier les conditions, d'annuler la politique \u00e0 tout moment sans pr\u00e9avis.
\nNous ne sommes pas responsables des indemnit\u00e9s, changements de date, de type de chambre\u2026 indirects, fortuits ou cons\u00e9cutifs ou en cas de force majeure (catastrophes naturelles, guerre\u2026).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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